Do I need cellular service or Wi-Fi to make a recording on my Prizma?
Once logged in, Prizma does not require a Wi-Fi or mobile
connection to record a test and save it over the phone. However, it requires an
active connection in order to synchronize with the Prizma server or to share
test results from the application.
If you do not have a Wi-Fi or mobile connection at the time
of the recording, you can email the data later when you have a connection.
Synchronization with the server will start automatically the next time you
launch the application and a connection is available.
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I have a pacemaker or ICD, can I still use Prizma?
No - you MUST NOT use the Prizma if you have an ICD or with external defibrillators. Individuals with pacemakers should not use the Prizma as we cannot guarantee the signal quality and recording accuracy.
Setup your Prizma
Follow the instructions available in the Quick Start Guide. If you need any assistance, please submit a help ticket to our Support Center.
Where is Prizma available?
Prizma is available for purchase from the G Medical Online Store at https://store.gmedinnovations.com.
How can I get a clean ECG recording?
It is important that you eliminate any sources of electrical interference. Below are some steps for obtaining a good recording. Perform the ECG measurement while sitting comfortably. Confirm that your smart phone is not plugged in or charging while ...
What happens to my data after I cancel/change my service?
Your past data will be available through the portal. To view present and future data over the portal, please renew your service.